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 Post subject: Etap Ver 11 installation problems
PostPosted: Tue Nov 22, 2011 7:53 pm 
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Joined: Sat Jun 07, 2008 5:11 pm
Posts: 143
Location: Connecticut
Just got the new Etap ver 11 and having installation problems. Clicking the Etap icon (after installation) and the program fails to start. Been on the phone with Etap support and even had their support guys remote in (using Go To Meeting) to my pc... they can't find out what's going on. I've been using Etap's ver 7.5.2 with no issues and started out with ver 6.0 long ago, and every upgrade since, all without problems. I asked their support guys if there are others with the same problem and get "no comment" response. So... my question to others on this site is anyone else have Etap Ver 11 problems?


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PostPosted: Wed Nov 23, 2011 2:59 pm 
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Location: Connecticut
Ok... anyone? I can't believe I'm the only one using ETAP.


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PostPosted: Sat Feb 18, 2012 9:23 am 

Joined: Sat Feb 18, 2012 9:22 am
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Having the same problem right now. Has there been any resolution?


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PostPosted: Thu Feb 23, 2012 7:27 pm 
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Joined: Tue Feb 21, 2012 5:00 pm
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[SIZE=3]I am an ETAP Support Engineer and I noticed your post. ETAP 11 has been installed by thousands of users and currently has encountered only 2 remaining open issues with the installation. Please continue to work with our user support team to resolve this issue with your laptop. We cannot duplicate your installation problem because of a possible interface by a third-party software in your particular laptop. Please continue to follow the instructions that are discussed with you and we do hope to resolve this problem as soon as possible. [/size]

[SIZE=3]Kyle, is your issue resolved?[/size]


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